Manage account suspensions in WHM

This article will cover the process of suspending a cPanel account in WHM. There are a number of reasons you may want to temporarily or permanently suspend an account. Examples being: non-payment, bandwidth overages, ToS violations, or hacked websites. The process for suspending and un-suspending accounts is nearly the same, you simply select a different button in the end.

  1. With WHM open (a) type ‘suspend’ into the search box, this will sort the menu options for you. Then (b) find and click “Manage Account Suspension”.
  2. On the “Manage Account Suspension” page you can select an account for suspension based on either the domain name or cPanel username.

    Suspended accounts will appear highlighted in red.
  3. Once you’ve selected the account you’d like to Suspend or Unsuspend, click the respective button.


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